Ricoh Service Information

IMPORTANT INFORMATION
Faulty cameras other than out of box failure, should be sent by the end user FREE OF CHARGE to the following Address:

RICOH EUROPE B.V.
c/o CONVAR EUROPE Ltd.
Stirling House, Culpeper Close
Medway City Estate
Rochester, KENT
ME2 4HN
United Kingdom

TEL: +44 (0) 207 365 6580
FAX: +49 (0) 6331/268-380

Other than out of box failure no returns to be sent to, or accepted by Alpha Digital Services Limited.

Dealer has 14 days from purchase to highlight out of box failure.

All repairs will be issued an EMA number for future tracking.

Dealers & End-users log in: www.ricohpmmc.com (or follow support links from www.ricoh.co.uk). Click on Registration, if this is the first time you are logging on, you will need to register. You will then receive a password.

For repair request follow the on-line procedure.

For Technical help click on email request and follow on-line procedure.

Repairs will take approximately 2-3 weeks and can be tracked by email, telephone or fax.

All Ricoh cameras come with a 2 year
manufacturers warranty.

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